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Have a Question? Ask or enter a search term here. Help Menu/Frequently Asked Questions Mystery Shopping Essentials 11 Articles View All Mystery Shopping Basics Before Your First Mystery Shop Taking Care of Business How to Select and Complete a Mystery Sho... DOs & DO NOTs of Mystery Shopping Shopper Website Helpful Hints 12 Articles View All Home Page Page Header and Footer Explanation Looking for Available Shops Search Profiles Accepting a Shop Technical Problems 4 Articles View All What Browsers and Versions work best wit... Clearing Cache Getting Shop Guidelines and Questions Trouble Receiving Emails from Market For... Finding Shops 6 Articles View All How To: Search For & Select Shops Shop Availability "Shop Locked" on Shopper Websi... Shops - Limits View Available Assignments - Hide Map Make an Offer Feature 1 Article View All Tips on Making Shop Offers Shop Guidelines/Questionnaire 6 Articles View All How To: Get Paperwork Save your Paperwork/Shop Notes Issues With Shop Guidelines Shops at Closed Locations Canadian Shoppers Shopping in US and Vic... Reporting 6 Articles View All How To: Report Your Shop Problems Reporting Inaccurate Reporting Toll & Parking Expense Reporting Digital Picture Guidelines Mobile App Help 8 Articles View All Overview Video of Eyes:On Mobile App Mobile App Minimum Requirements Mobile App Features Selecting Shops Reporting Shops Payment 8 Articles View All Payment Schedule Payment Statuses Payment Errors/ Payment Not Received Level 1 Shops - how to get paid for Shop Fee vs. Reimbursement Receipts 5 Articles View All How To: Submit Receipts/Shop Documentati... How To: Submit CPIs Emailing Receipts Resizing Receipt Files No Receipt/Business Card Miscellaneous 9 Articles View All Suspicious/Possible Scam Offers Calling the Help Desk Your Status as an Independent Contractor... Inclement Weather Shopper Certification Helpful Documents 2 Articles View All ICA – US Shoppers ICA – Canada Shoppers Shopper Website Corporate Website Certified Field Associate Website Customer service software powered by Desk.com Helpful Tip Double-check the receipt you uploaded to ensure it is the correct one for your shop. If the receipt does not match the assignment, we will have to invalidate your report as we’ll assume that you went to the wrong location. We all lose time, effort and money when your report cannot be submitted to the Client so please do your part to be sure your report and receipt are reviewed carefully prior to submitting. Contact Us Email Help Desk Call Shopper Resources Call Shopper Resources Note: We are primarily email-based with a limited phone staff. Our number should be used for emergency questions while shopping. Toll Free: 1-800-669-6526 Office Hours: Monday-Friday 10am-2pm Eastern https://cdn.desk.com/ false desk Loading seconds ago a minute ago minutes ago an hour ago hours ago a day ago days ago about false Invalid characters found...